We offer free shipping on all orders to the United States and Canada.
Processing Time
Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
Delivery Time
Estimated delivery time is 7 to 12 business days after processing, depending on your location. Delivery times are estimates and may vary due to carrier delays, customs processing, or high order volume.
Order Tracking
Once your order ships, you will receive a tracking number by email so you can follow your package every step of the way.
Incorrect Address
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us as soon as possible at infoprochop@gmail.com and we will do our best to update it before the order ships.
Lost or Delayed Packages
If your package has not arrived within 20 business days of shipping, contact us at infoprochop@gmail.com and we will investigate with the carrier and make it right.